Lookers
LeedsHybridPosted 18 Aug
£32,500 to £37,500 a year
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You'll monitor performance and controls, manage relationships with offshore teams to meet service levels, drive process improvements, and review standard operating procedures. Includes supplier contact by phone.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Location: Leeds - Hybrid - with travel as required
Salary - £32,500 to £37,500 (Depending on Experience)
We're looking for a proactive and analytical Service Delivery Analyst to play a key role in driving operational excellence, service improvement, and customer satisfaction across our business.
This is an exciting opportunity for someone with experience in finance operations, dealer management systems, and process improvement who enjoys working collaboratively with both UK-based and offshore teams. You'll be instrumental in ensuring robust controls, delivering service improvements, and supporting the business through change while maintaining a strong customer-first approach
As a Service Delivery Analyst, you'll be responsible for supporting and improving business performance through effective service delivery, stakeholder engagement, and process optimisation.
We're looking for someone who combines strong analytical skills with a passion for delivering excellent service and driving improvements.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.