Deliveroo
LondonOn-sitePosted 4 weeks ago
Pay not given in the listing
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Lead a team of Product Managers building global Customer Experience products across DoorDash, Wolt and Deliveroo. Define long-term product strategy, integrate AI with human expertise, and work with regional teams.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
The Customer Experience team's mission is to be the reason customers keep coming back after they experience a defect with their orders. We do this by redefining customer support and creating experiences that solve customer problems while building trust. We believe that by creating interactions that are effective, empathetic, and highly personalized, our merchants, couriers, and consumers will continue to choose us as we empower local economies around the world.
As DoorDash, Wolt, and Deliveroo come together on a unified global platform, we're transforming how customer experiences are delivered around the world. By combining advances in AI with deep operational expertise, we're building products that enable exceptional experiences at global scale while preserving the unique needs of local markets.
We're looking for an experienced product leader to lead one of the most strategic product areas within Customer Experience.
This is a truly global role with responsibility across DoorDash, Wolt, and Deliveroo. You'll lead a team of Product Managers responsible for building the products that power our global Customer Experience organization, enabling millions of interactions across dozens of countries every year.
As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes. Your team will build the products that capture the right information, surface the right insights, and continuously improve through intelligent feedback loops.
A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs.
Working closely with Engineering, Applied AI, Design, Data Science, and Operations, you'll define the long-term strategy for this product area and help shape the future of Customer Experience across DoorDash, Wolt, and Deliveroo.
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
Work on a complex, always-on marketplace that impacts millions every day.
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
Take on big, ambiguous problems and accelerate your career with strong support.
High standards, collaboration, flexible working and continuous learning.
Competitive salary and equity options, so you’re rewarded for the impact you make.
➡️ Want a deeper look at how we build? Check out our Tech Blog.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.