Nivoda
Remote (UK)RemotePosted 2 days ago
Pay not given in the listing
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Answer customer enquiries via live chat, WhatsApp and email, resolving day-to-day issues on logistics, orders and website bugs. Work with other departments to fix root causes and act as the customer's voice internally.
Working hours: Mon - Fri, 3PM - 12AM (GMT)
Contract type: 6 months FTC. Immediate start required.
Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. With operations spanning multiple regions, Nivoda enables businesses to grow profitably by minimizing inventory risks and optimizing the supply chain. Our commitment to excellence, transparency, and innovation drives every part of our business — from supplier relationships to customer success.
Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.
As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together.
If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally.
We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda’s success and scalability.
🚀 Chance to join and contribute to a company during its exponential expansion phase
Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Even if it seems you don't meet 100% of our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
Our Talent Acquisition Team is international. We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly.
Please note: this is a full time, fixed term position that's fully remote in the United Kingdom OR Spain. Unfortunately, we are unable to offer sponsorship at this time.
If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool https://nivoda.net/talent-pool so we can keep you in mind as new roles open up.